Sunday, 28 April 2013
Chef Gordon Ramsay visits the Prohibition Grille in Everett, Washington run by belly dancer Rishi Brown, who has no restaurant experience and is losing $100,000 a year. She opened the restaurant in 2008 and hired Chef Rocky, with 30 years experience as a chef. He is lazy, has constant cigarette breaks, talks on his phone a lot and the quality of the food is poor. Rishi is naïve and stands by him and trusts him and his ability to cook the food even though the customers say it is bland, disgusting and they send the food back. The servers believe that the belly dancing by Rishi for entertainment alongside the food makes no sense and the customers don’t like it. Gordon arrives at the restaurant and is confused by a belly dancing flyer and how it fits alongside the restaurant. He is even more surprised that the belly dancer that greets him is the owner. Rishi tells him that she decided to open the restaurant over a cocktail. She tells him her only experience is 6 months as a server in college and that the main problem is that the Prohibition Grille has no grille.
Gordon sits down to sample the food and notes the big menu. Rishi rates the food as 10/10 and Gordon describes Rishi’s outfit as a Britney Spears party. He orders the Jalapeno Corn Chowder (Soup of the Week and last week), Filet Mignon Medium Rare, Collared Greens, Balsamic Glazed Salmon and Pan Fried Oysters. The owner’s lack of knowledge shows when she does not know what Soup of the Day or even fresh really means. The soup is slop, not nice and gnarly, the oysters are tasteless, the filet has a horrible greyness as if it’s boiled, the greens were mush and the salmon served in a pinwheel is f*ing disgusting with no seasoning. He rates the food as a 0/10. Rishi refuses to acknowledge that there is a problem with the food.
Gordon arrives to witness a dinner service after taping over the word grille on the window. Gordon is surprised to see Rishi performing a belly dance during the dinner service and hides in the freezer to avoid it. The customers are confused and mortified to see the belly dance; the common theme is that they are not impressed. The food is sent back as undercooked, the steaks are coming back raw instead of medium. Rishi is in denial about the food and does not know what to do when a customer complains about the gravy and Gordon has to assist her. Upon tasting the pot of gravy they discover it has gone sour. Gordon inspects the fridge and the sin of raw and cooked food next to each other is discovered. Gordon tells the customers to stop eating the food and shuts down the restaurant. Rishi makes more excuses for Rocky and still believes he can run the kitchen. Gordon tells her that Rocky has her hostage. The next day they have a staff meeting and the staff reveal that Rocky is the problem and an ongoing problem. He goes outside during a busy service and has to be text to come back to do his job, his food is constantly sent back. The staff also reveal that he takes 3% of the wait staffs tips as Rocky had told her this was an industry standard and with her naivety she believed him. The wait staff believe the kitchen can go on without Rocky. Rishi breaks down and admits she is scared to make changes especially with regards to Rocky. Gordon promises to help her find a new chef. When Rocky arrives for work that evening and Rishi lets him go, he admits that he understands as he has gotten complacent and is sorry it had to come to this. Gordon gives Rishi a cooking lesson so she feels more comfortable in the kitchen. The restaurant is given a makeover, changing the restaurant from a Grille to a Gastropub. The décor is modern and the bar brightens up the room. He also brings in a new chef Tyler to relaunch the menu and to help recruit and train a new chef to replace him. Gordon reveals the new simple menu and the staff are impressed with the new menu items. Rishi is also given a makeover, gone are the skimpy outfits and she is dressed in a smart suit.
For relaunch night, Gordon has invited local influential bloggers to help spread the word about the new and improved Prohibition Gastropub. The customers love the food and he makes Rishi promise to put on no more dinner belly dance shows!
What Happened Next? In the weeks that followed, the new improvements are a big hit and Rishi feels in control of her restaurant again. The new changes have been met with a mixed response, reviews on Yelp and Trip Advisor show regulars preferring the old menu as well as customers loving the new look and new menu items.
Prohibition Grille Yelp ReviewsProhibition Grille Urban Spoon
Prohibition Grille Trip Advisor Reviews
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