Chef Gordon Ramsay visits Mama Maria’s, Brooklyn, NY, an Italian restaurant attached to a pizzeria, owned by John Esposito, he inherited the restaurant after his parents both passed away. The Pizzeria was so successful during the 90's that they expanded next door and opened Mama Maria’s named after John's mother. After his parents passed away, John became overwhelmed running both restaurants and focuses on the pizzeria leaving his staff to run the neighbouring Mama Maria’s. Gordon arrives and notices the shabby look to the front and finds John in the Pizzeria. Server Lori feels the problem is that John doesn’t want to change anything from how his parents ran the restaurant. John feels that the problem is that they don’t have customers. Gordon sits down to order some lunch and Chef Joe confesses that the quality of the food is bad but he does not control the food. Gordon orders the tortellini di patate, spaghetti meatballs and the margarita pizza. Server Fran brings the desserts to the table, one of them is mouldy but this is deemed to be okay by General Manager Fabio as they are just for display. The tortellini is bland and Gordon believes they are frozen, this is confirmed by Chef Joe. Gordon notices a smell and removes a large plant pot which absolutely soaks him in water when he takes it down. The spaghetti and meatballs are also frozen, look rubbery and taste dry and disgusting and the pizza was full of grease. Gordon heads into the kitchen to talk about the frozen food, John tells Gordon that it takes too long to make the meatballs fresh, Chef Joe disagrees and tells John he is ashamed to be serving the food.
Gordon comes to observe a dinner service and notices that John stays in the pizzeria and never comes into the kitchen next door in Mama Maria’s. The kitchen sends out food at a fast pace but when it reaches the customers they are not impressed. There are more problems as a vegetarian customer finds a bone in her pasta, the sauce has meat in. Another customer is found being sick in the bathroom, after Gordon inspects the lobster he finds it to be bad and tells John how dangerous serving it is. An ambulance has to be called for the vomiting customer and Gordon gets mad and shuts the restaurant service down forcing the staff to have to ask the customers to leave. Gordon confronts John, John confesses that he is drained and not sure he can continue.
Gordon arrives the next day and inspects the food storage. He is disgusted to find buckets of frozen pasta, meat and sauces, some of which are mouldy and should not be used. Gordon informs them that the sick customer is feeling better but lays out the bad food as a wake up call to show them why it happened and to scare them into it not happening again. There is so much food there that Gordon tells them that they have enough food to serve it for the next year. John admits that it has got out of hand. Gordon tells John that he needs to let go of the past after he discovers that the Specials have not been changed since his parents passed away. Gordon makes John promise that he will step out of the pizzeria and step up as a manager. Gordon gives the restaurant a makeover, removing the awning and putting a new sign out the front. The interior is also changed with a tribute to John’s parents legacy with a photo of them on the wall and the menu is updated.
On relaunch night, Gordon has invited food critics, bloggers and writers from the New York Observer. The kitchen gets off to a good start with the food being pushed out by Joe but John is not managing his staff and is found at the bar by Gordon. He steps up to the task and mingles with customers and takes control of his staff. After relaunch night, there is positive comments from the critics and the restaurant is on it’s way back to being a successful restaurant.
What Happened Next? Business is reported to be up 10%. Some old favourites have been resurrected as requested by customers and some small changes have been made to menu items but John has kept Gordon's revised menu.
Pardon Me For Asking - Chef Ramsey To The Rescue: "Kitchen Nightmares" To Film At Mama Maria's On Court Street (Before Pics)