Chef Gordon Ramsay visits Charlie's, La Verne, CA, where Tatiana began working at the restaurant as a waitress and was offered the chance to buy the restaurant in 2008. She turned to family to help raising the funds and her mother and sister financed the purchase with their houses as security. Tatiana hasn't changed anything: same name, menu and chef. The staff feel the old menu and bad food are the reason for lack of customers, as well as Tatiana not knowing how to manage a restaurant and not respecting the staff. Her mother and sister are not happy as their homes are at risk if the restaurant does not succeed. Gordon arrives to find there is no Charlie, there hasn't been for a long time and is shocked to learn about the houses at risk. He is also shocked that the family have no say despite them putting all their money in and Tatiana has only put in around $1000.
Gordon sits down to taste the food, he orders bread, ravioli, frutti di mer, lasagna and Pizza. He is not impressed with the food, the bread was dreadful, the ravioli is raw but the frutti di mer is overcooked. He describes the lasagna as bizarre tasting and the pizza as frozen. Tatiana does not pass the comments to the chef as she trusts chef Casimiro. He inspects the kitchen and finds frozen meatballs and pasta. Gordon decides he wants the chefs to cook the meatballs from scratch, setting a challenge for Casimiro and sous chef Daniella to cook the best meatball, he loves Daniella's. The food goes out slowly as Casimiro only does one ticket at a time and when customers food goes out they are not happy with it. Casimiro burns meatballs and when criticised refuses to cook. Gordon tells Tatiana to step up and she fires Casimiro.
As the restaurant is missing a chef, Gordon introduces his own chef Jonathan, who will work for them for a month and he will help find a new head chef. Gordon encourages Tatiana to become more involved with the kitchen and teaches her to make lasagna and pizza. Gordon decides to hastily revamp the menu with home made, fresh items. They relaunch the restaurant that evening, the food starts to go out quickly but some customers are not getting their dishes. The problem is discovered to be in communication and Gordon tells them to communicate with Jonathan to get it right. He tells Tatiana to step up with managing the staff. The food goes out quicker and is enjoyed by the customers. Tatiana is no longer embarrassed of the restaurant and the relationships in the family are better.
What Happened Next: Jonathan stayed on for a month keeping the high standards and helped them to find and train a new head chef. The restaurant is now closed, Yelp reviews after filming were mixed as to whether it has improved.
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